Operations Management

Operations Management

Nada R. Sanders

Language: English

Pages: 720

ISBN: 1118122674

Format: PDF / Kindle (mobi) / ePub


In the 5th Edition of Operations Management, Dan Reid and Nada Sanders have strengthened their commitment to improve the teaching and learning experience in the introductory operations management course. The text provides a solid foundation of Operations Management with clear, guided instruction and a balance between quantitative and qualitative concepts. Through an integrated approach, the authors illustrate how all business students will interact with Operations Management in future careers. And, with increased support for students through new pedagogy, worked out examples and WileyPLUS, the 5th Edition provides the help students need to complete the course with greater success.

WileyPLUS sold separately from text.

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have the product always arrive on time? Answering these questions identifies the activities that support the supply chain’s objectives. These are the activities that must be measured. An example of manufacturing performance metrics was reported in a study of U.S.– Mexican maquiladora operations. Performance measurements included cycle-time reduction (response time), routing and scheduling performance (on-time delivery, response time, and capacity utilization), and outbound cross-border

inventory the location has available to satisfy demand during that period. 2. Next, the factory looks at the replenishment orders from the distributors for that period. 3. The factory fills orders as long as sufficient inventory (calculated in Step 1) is available. 4. The factory calculates its ending inventory level. If sufficient inventory is available, ending inventory is beginning inventory minus that period’s actual demand. If there is not sufficient inventory, then back orders occur. When a

examples, expanded the number of cases, and increased the number of problem-solving hints. As in the previous editions, we continue to emphasize interfunctional coordination and decision making, and have added or updated a number of features. Before You Begin. In order to help students when solving quantitative problems, we have added a feature called Before You Begin, placed immediately prior to the solution of most in-chapter example problems and end-of-chapter solved problems. Emphasizing our

customer-specific data, information that can help the firm identify profiles of its most loyal customers and provide customer-specific solutions. Also, CRM software can be integrated with ERP software to connect customer requirements to the entire resource network of the company. Another characteristic of today’s OM environment is the increased use of crossfunctional decision making, which requires coordinated interaction and decision making among the different business functions of the

showing the sequence of steps in producing the product or service. ᭤ Bottleneck Longest task in the process. c03.indd 72 Now that we know about different types of processes, let’s look at a technique that can help with process design. Process flow analysis is a technique used for evaluating a process in terms of the sequence of steps from inputs to outputs with the goal of improving its design. One of the most important tools in process flow analysis is a process flowchart. A process flowchart

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