People Skills

People Skills

Neil Thompson

Language: English

Pages: 328

ISBN: 113746755X

Format: PDF / Kindle (mobi) / ePub


Whether it's managing people, taking care of others or working collaboratively in a team, so much of what people do in the workplace is dependent on their ability to work effectively with others.

Now in its fourth edition People Skills provides an up-to-date guide to the knowledge and skills required for working successfully with people. Written with the accessibility and practical application for which Neil Thompson is renowned, this book is written for people at all levels. Whether you're a social worker, nurse, youth worker, a manager or supervisor, or in any role that involves working with people and their problems, this book will help you to develop your skills and improve your effectiveness.

Divided in to three key areas of people skills development:

• Part I highlights the importance of personal effectiveness; it draws on the key personal skills that are essential to working with people. This includes time management, stress management, being creative and building resilience.

• Part II explores core interaction skills; it begins by looking at the diversity of the people we interact with and goes on to equip readers with core communication skills, including verbal, nonverbal and written. It also addresses complex tasks, such as managing conflict appropriately and successful interviewing.

• Part III outlines the skills of intervention; it focuses on looking at what needs to be done and the necessary steps to make it happen. From developing anti-discriminatory practice to decision making and reflective practice, it focuses on problem-solving skills in the workplace.

Packed with engaging features, each chapter includes practice focus boxes that help connect theory with real-life practice and exercises that stimulate and challenge the reader.

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build on strengths. Each of us has strengths and weaknesses, as well as aspects of our job that we enjoy and aspects we do not enjoy. By focusing on what we are good at and what we enjoy, higher levels of motivation can be maintained, and more can be achieved in the time available. It is therefore worth exploring within a team or staff group what people’s preferences are so that each person can, as far as possible, play to his or her strengths. PRACTICE FOCUS 2.2 Pat enjoyed her job overall but

effectively with service users and colleagues. Good people skills therefore have their roots in personal effectiveness. Part I of the book focuses on eight particular aspects of personal effectiveness. The first is that of self-awareness. If we are not aware of what impact we have on other people, how can we make the best use of our interactions with them? This is followed by a discussion of time management, and then stress management – two fundamental aspects of self-management. After this we

understanding of what is causing their anxiety and, by identifying specific fears, outline a way forward for tackling them. One very important concept in relation to dealing with feelings is that of ‘catharsis’. This refers to the process of setting people free when they have encountered an emotional ‘blockage’, for example as a result of bereavement. Sometimes, people’s lives can be highly problematic because they have reached an emotional impasse. This can be very disabling, leaving people very

processes in which workers engage with, and respond to, a range of other people – service users, colleagues, staff from other organizations and so on. When people come together in this way, a variety of emotional responses will be generated, including jealousy, hope, anger, frustration, disappointment, joy and anguish; we could not possibly predict 144 Interaction skills what emotion will arise in what situation, but there are some guidelines or general principles that can help us to

oppression are so deeply ingrained in everyday life that many people do not notice them at all – they become taken for granted. For example, many disabled people are seriously disadvantaged by access difficulties due to environmental barriers. This problem is clearly visible for all to see but, unless we are ‘tuned in’ to issues of discrimination and oppression, we are unlikely to notice. A key task, then, is to become more aware of discrimination so that we are able to recognize oppression and

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